Shipping Policy

Effective Date: August 19, 2026

Solle Roasters ships coffee and eligible merchandise to customers in the United States and internationally.

Order Processing

Orders are processed as quickly as reasonably possible. Because we roast and package our coffee with freshness and quality in mind, processing times may vary depending on product availability, roasting schedules, order volume, weekends, and holidays.

The delivery estimates displayed during checkout begin after an order has been processed and accepted by the shipping carrier.

Orders are generally not processed or shipped on weekends or major United States holidays.

Shipping Rates

Available shipping methods, rates, and estimated delivery times are displayed during checkout based on the order contents and delivery destination.

Shipping charges are nonrefundable unless a refund is required by law or the order was damaged, defective, or incorrect due to an error by Solle Roasters.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, tariffs, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, the customer is responsible for all customs duties, import taxes, tariffs, and related charges. These charges are not controlled by Solle Roasters and are not included in the product price or shipping fee.

International delivery times may vary because of customs processing, carrier delays, local delivery conditions, weather, holidays, or other circumstances outside our control.

Customers are responsible for confirming that the products they order can legally be imported into their destination country. Solle Roasters is not responsible for orders delayed, refused, seized, returned, or destroyed by customs authorities.

Shipping charges, customs charges, and related fees may not be refundable when an international order is refused, unclaimed, or returned because of unpaid duties or import restrictions.

Tracking Information

When tracking is available, customers will receive an email containing shipment information after the order has been fulfilled.

Tracking updates are provided by the shipping carrier. It may take additional time for tracking activity to appear after a shipping label is created.

Delays

Shipping and delivery dates are estimates and are not guaranteed. Solle Roasters is not responsible for carrier delays, customs delays, severe weather, natural disasters, labor disruptions, incorrect addresses, or other events outside our reasonable control.

Incorrect or Incomplete Addresses

Customers must provide a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be sent again.

Lost, Stolen, or Damaged Packages

If your order is damaged during shipment, arrives with missing products, or contains incorrect products, contact solleroaster@gmail.com within 7 days of delivery.

Include your order number, a description of the problem, and photographs of the product and packaging.

If tracking shows that a package was delivered, Solle Roasters is not responsible for theft or loss occurring after the confirmed delivery. We will, however, make reasonable efforts to help you contact the carrier and investigate the shipment.

Multiple Shipments

Products within the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number or delivery.

Wholesale Shipping

Wholesale shipping prices, delivery expectations, minimums, and freight arrangements may be provided separately with the applicable wholesale quote, invoice, or agreement.

Contact Us

For shipping questions, contact:

Solle Roasters
Email: solleroaster@gmail.com
Telephone: 442-278-9731