Return and Refund Policy

Effective Date: August 19, 2026

At Solle Roasters, we take great care in roasting, packaging, and shipping our coffee. Because coffee is a consumable product, we do not accept returns or exchanges based on personal taste preferences or for products that were ordered by mistake.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at solleroaster@gmail.com.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the product and shipping packaging

Once we review your request, we may offer a replacement or refund at our discretion. Please do not discard the product or its packaging until we have completed our review.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Lost or Missing Packages

If your tracking information indicates that your order was delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier.

Solle Roasters is not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier. However, please contact us and we will do our best to help you investigate the delivery.

If a package appears to have been lost in transit, contact us at solleroaster@gmail.com so we can review the shipment with the carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Solle Roasters is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be reshipped.

Coffee Preferences

Taste is personal, and natural variations may occur between coffee crops and roast batches. Differences in taste, aroma, color, or individual brewing results do not necessarily indicate that a product is defective.

We cannot provide refunds or replacements because a customer does not enjoy a particular roast, origin, flavor profile, or preparation method.

Gift Cards

Gift cards are nonrefundable and cannot be exchanged for cash, except where required by law.

Wholesale Orders

Wholesale purchases are subject to the terms provided with the applicable wholesale order or agreement. Unless otherwise agreed in writing, wholesale products are not returnable.

Wholesale customers must report damaged, defective, missing, or incorrect products within 7 days of delivery.

Cancellations

If you need to cancel an order, contact us immediately at solleroaster@gmail.com. We cannot guarantee cancellation once an order has entered processing, roasting, packing, fulfillment, or shipment.

Contact Us

For questions about an order, refund, or replacement, contact:

Solle Roasters
Email: solleroaster@gmail.com
Telephone: 442-278-9731